Refund Policy

Contact: refunds@cardoplus.com · support@cardoplus.com

Quick Summary

Many transactions (e.g., completed gift-card trades) are final and non-refundable once redeemed/confirmed.

Refunds are considered for failed/duplicate charges, processing errors, or service unavailability.

Submit refund requests promptly with evidence; we review and respond with a resolution and timeline.

Full Policy

1) Scope & principles

This Policy covers CardoPlus services (gift-card trading, P2P, payments, remittance, wallet, withdrawals). Because digital value can be redeemed instantly, completed trades are usually irreversible.

2) Eligible cases for refund/adjustment

Failed deposit but charged: payment succeeded on your bank/card but funds not credited.

Duplicate charge: you were charged twice for the same transaction.

Processing error: wrong amount due to a CardoPlus system error.

Service unavailability: transaction failed due to a verified CardoPlus outage.

Reversed payout: funds failed to reach the destination and were returned by our processor.

3) Not eligible

Gift-card trades after redemption/confirmation (value consumed).

Transactions to wrong details entered by you (wrong account number, etc.).

Delays caused by bank/processor/network outside our control.

Suspicious or fraud-related activity (until investigation is complete).

4) How to request a refund

Email refunds@cardoplus.com or use in-app support with:

Transaction ID, date/time, amount, method.

Screenshots/receipts or bank statement showing the charge.

Description of the issue.
Time limits: please contact us within 48 hours for deposit issues and within 7 days for other cases.

5) Review & timeline

We acknowledge your request within 1 business day.

Standard investigation: 3–10 business days (may depend on banks/processors).

If approved, refunds are sent to the original payment method or credited to your CardoPlus wallet, depending on the case.

6) Chargebacks

Always contact us first. If you open a chargeback with your bank while we are investigating, we may temporarily limit your account until the case is resolved.

7) Fraud, compliance & KYC

We may request additional verification (KYC or documents). We can’t issue refunds where doing so would violate law or sanctions.

8) Changes

We may update this Refund Policy; updates will be posted with a new Effective date.